Review · Private agency
Napoli Official Tour: our review of the Naples tour agency
Napoli Official Tour is a brand of Italy Official Tour Srl, a private travel agency and incoming tour operator based in Naples. “Official” is part of the trading name: it does not mean a public role, and the agency is not the city’s tourist office or a regional body. It sells city tours, day trips to Pompeii, the Amalfi Coast, Procida and Vesuvius, food experiences and transfers, and it has three walk-in desks, one of them at Capodichino Airport.
- CompanyItaly Official Tour Srl
- StatusPrivate agency, not a public body
- Registered officeVia Crispi 92, Naples
- DesksPiazza Bovio, Via Capitelli, airport
- ChannelsDirect, GetYourGuide, Bookaway
- TripadvisorAbout 76 reviews
Compare prices
| Offer | from | |
|---|---|---|
| All Naples attraction tickets Tiqets | €10 | Book on Tiqets |
| Things to do in Naples on GetYourGuide GetYourGuide | €13 | Book on GetYourGuide |
“From” prices are indicative; the final price is the one shown at checkout.
Who is behind Napoli Official Tour
The brand belongs to Italy Official Tour Srl, registered at Via Crispi 92, Naples (VAT no. 10073611211). On Tripadvisor it appears as “Napoli Official Tour by Mister White Travel”. It is a private incoming tour operator and travel agency.
We spell this out because the name can mislead: “Official” is part of the brand and does not reflect any public status. Napoli Official Tour is neither the city’s tourist office nor the official channel of any state or municipal museum. That says nothing about the quality of its tours, but it helps you compare them fairly with other private offers.
Where to find them: two city offices and an airport desk
Unlike many operators that only sell online, Napoli Official Tour has walk-in desks:
- Piazza Giovanni Bovio 20;
- Via Domenico Capitelli 9, a few steps from Piazza del Gesù Nuovo;
- a welcome desk at Capodichino Airport, in the public area.
Contacts: phone +39 081 5511064, mobile +39 340 1136619, 24-hour line +39 366 7225765, email info@napoliofficialtour.it and WhatsApp support. If you are flying in and only need to get into town, remember that Alibus costs €5 and goes to Napoli Centrale and the port.
What Napoli Official Tour sells
- Naples city tours, including the walk mentioned in reviews, from Piazza Municipio to Piazza del Plebiscito, the Spanish Quarter and Spaccanapoli.
- Day trips to Pompeii, the Amalfi Coast, Procida and Vesuvius.
- Food and street-food experiences.
- Multi-day packages and transfers, including from the airport.
- A section called “Napoli Official Ticketing”, presented as a ticket service for the sightseeing bus, museums and shows.
The agency claims twenty years’ experience and more than 120 tours in its range. For museum tickets, the benchmark is each attraction’s official channel: you will find prices and links on our Naples tickets page.
What the reviews say
On Tripadvisor the agency has about 76 reviews, positive overall. Customers name guides such as Gianluca and Rosa, appreciate practical touches (like being met at the station to be handed their tickets) and speak warmly of the walk from Piazza Municipio to the Plebiscito, the Spanish Quarter and Spaccanapoli.
One review is titled “This company is used by Get Your Guide”: a sign that people booking some tours on GetYourGuide may end up with this agency. The sample is small compared with the big operators, and we have no verified average score to report.
Our verdict on Napoli Official Tour
Pros: walk-in offices in the centre and at the airport, where you can talk to someone before paying; a 24-hour phone line; a range from city tours to transfers; positive reviews of the guides. Cons: the name suggests an official role the agency does not have; prices are hard to compare before you start booking; few reviews compared with larger operators; cancellation terms need checking case by case.
Napoli Official Tour is a private agency like the others, with the advantage of desks you can walk into. Treat it that way: ask for the final price, inclusions and cancellation terms, and compare with NaplesBay Tour, Visite Guidate Napoli and the food tours. We are an independent guide: if you book through the Tiqets or GetYourGuide links on this page we may earn a commission, at no extra cost to you.
Official sources
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FAQ
Is Napoli Official Tour the official tourist office of Naples?
No. It is a brand of Italy Official Tour Srl, a private agency. “Official” is part of the name, as with many trading names, and does not indicate any mandate from the City or the Region. It is an agency with real offices, to be assessed like any other private operator.
Are the tickets in the “Napoli Official Ticketing” section official tickets?
That is how the agency describes its ticket service for the sightseeing bus, museums and shows. We could not verify which attractions it covers or whether it is an authorised reseller. Before buying, always compare the price with the attraction’s own official website.
Where are their offices?
There are two agencies in the centre, at Piazza Giovanni Bovio 20 and at Via Domenico Capitelli 9 near Piazza del Gesù Nuovo, plus a welcome desk in the public area of Capodichino Airport, before security.
Can I book Napoli Official Tour on GetYourGuide?
Yes, the agency also sells through GetYourGuide and, for minivans and transfers, through Bookaway. If you book on a platform, its cancellation terms apply; if you book direct, ask for the terms in writing before you pay.
How much do Napoli Official Tour’s tours cost?
We do not quote prices because we could not verify them on the agency’s website. You will see them during booking: compare them with similar tours from other operators and with what you would spend going independently.