One email address
Contact
There is one way to reach us: an email to hi@tickets.na.it. We read everything that comes in, from changed prices and sudden closures to corrections on our reviews and questions about photo credits. Before you write, though, check below who can actually help: for a ticket you have already bought, the right answer comes from whoever sold it to you.
- Emailhi@tickets.na.it
- LanguagesItalian and English
- PhoneNot available
- BookingsWith Tiqets or GetYourGuide
- RefundsFrom whoever sold the ticket
- Public officeNone
How to reach us
Send an email to hi@tickets.na.it. We have no contact form, phone line or front desk: email lets us keep track of reports and reply properly, with the right facts. We aim to answer within a few working days, and reports of closures and price changes go to the top of the pile.
When it makes sense to contact us
- Errors on our pages: prices, opening hours, closing days, addresses, metro stops.
- News from the ground: closed rooms, building work, a changed entrance you saw in person.
- Operator and platform reviews: facts that need correcting or updating.
- Photos: credits to fix or removal requests, as explained on the photo credits page.
- Partnership proposals: we read them, but sponsored content has no place in our reviews.
When someone else can help better
To change a date, cancel or ask for a refund, write to the platform you paid. For visiting rules, accessibility or lost property, contact the museum or site operator directly: their official details are at the foot of each page. For buses, the metro and trains, use the transport companies’ own channels, also listed in our guide to getting around Naples.
What we do with your email
We use your address and your message only to reply and, if you report an error, to check it. We do not sign you up to newsletters or pass your details to anyone else. The details are in our privacy notice.
Who reads this inbox
hi@tickets.na.it reaches the site’s editorial team, the people who write and update the pages. It is not customer service for Tiqets, GetYourGuide or any museum: if you write to us about an order, we will point you to the right people. To learn who we are and how we work, see our about us page.
Photos
FAQ
I have a problem with a ticket bought through one of your links. Who do I contact?
The customer service of the platform you paid: Tiqets or GetYourGuide. Their contact details are in your confirmation email and in the bookings area of their site. We cannot see orders, so we cannot change or refund them.
Can I book a ticket or a tour by emailing you?
No. We do not sell tickets or book on readers’ behalf. You can book through the buttons on our pages or on the official site of the place, which is listed among the sources at the foot of each page.
I spotted a wrong price or opening time. What do you need?
The page address, the detail that looks wrong and, if you can, a link to the official source that shows the correct one. With those three things we can check quickly and fix it sooner.
I run a business reviewed on the site. Can I ask for a change?
Yes. Email us with the page and the fact to correct, plus a source we can verify. We fix factual errors; our verdicts stay our own and are not for sale.
Which languages do you answer in?
Italian and English. If you write in another language we will do our best to understand and reply in English.